Shipping policy
What do you charge for shipping?
We will only charge you the current USPS shipping rates. Rates are calculated by weight.
When will you ship my online order?
We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday 10am - 4pm). Orders placed on Fridays after 3pm, Saturdays and Sundays will ship on the following Monday. When selecting a Priority Mail option (1-Day, 2-Day Etc.), please be aware that the shipping time starts after your order has been processed by our team and picked up by the local USPS office for delivery. Priority Mail (1-Day, 2-Day Etc.) is an estimated transit time and not a guarantee. Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours. Deliveries may be delayed due to USPS carrier issues or weather conditions.
Can I track my shipment?
Yes - if you’ve given us your email address. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don't receive it in a timely manner. *Not supported with SMS messaging. Please enter your email address to receive updates.
Do you offer expedited shipping?
No. We apologize, but we do not currently offer expedited or overnight shipping at this time. All orders are shipped via USPS First Class or Priority Mail.
Can I get my online order faster?
If you would like to bypass shipping charges or have your purchase in hand sooner, we offer a pick-up option at our “Wear”house during business hours.
Please use code PICKUP when placing your order. You will not be charged for shipping and your order will be ready to pick up at our “Wear”house at 13000 Athens Ave. Suite 102A Lakewood, OH by noon the following business day. Be prepared to show our team your purchase receipt and we will have you on your way in a jiff!
Do you ship internationally?
Yes! We gladly ship to most countries outside of the United States. Be aware that shipping times will not be the same as they are domestically. Purchaser will be responsible for any additional customs charges, duties, or fees upon delivery.
Why is my order shipping from two places?
Sometimes we might need to ship items separately due to inventory constraints. In the event we are not able to completely fulfill your order from our Wearhouse, we will have the remaining items mailed to you from one of our store locations. We will not charge any additional shipping, and our team will let you know of the split shipping to provide tracking information.
The post office says my order has been delivered, but there's no package! Help!
Please email us at customerservice@cleclothingco.com so that we can investigate.